Care Services & Support

A: We offer a range of in-home services, including personal care, dementia support, companionship, housekeeping, and medication management — all tailored to the client’s unique needs.

A: Absolutely. We regularly review care plans and can adapt them at any time to suit changing needs or preferences.

A: Yes. Our trained carers can support individuals with dementia, mobility issues, and post-operative needs. We also liaise with healthcare professionals when necessary.

Pricing & Payments

A: Costs depend on the type and frequency of care needed. We provide a transparent quote after the initial assessment, with no hidden charges.

A: Some clients may be eligible for funding through their local council or NHS Continuing Healthcare. We’re happy to support you through that process.

A: We offer flexible payment options including direct debit or bank transfer. Invoices are issued monthly with clear breakdowns.

Starting & Managing Care

A: It begins with a free, no-obligation consultation where we assess your needs and preferences. From there, we create a tailored care plan.

 

A: We aim to begin services within 24–72 hours, depending on your location and care requirements.

 

A: Yes. We ensure open communication with both your assigned carer and your local care manager to maintain quality and trust.

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Your Questions, Answered

At Musana Home Care Services, we understand that choosing the right care for yourself or a loved one comes with many questions. That’s why we’ve compiled answers to some of the most frequently asked questions about our services, carers, and approach to home care.

Whether you're exploring options for the first time or looking to switch providers, this section is here to provide clarity, confidence, and peace of mind.

If your question isn’t listed below, please don’t hesitate to get in touch — we’re always happy to help.

Your Questions, Answered

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